Protect Your Amazon Seller Feedback

 #Stay Positive

www.prosellertalk.com                        #Stay Motivated

Your feedback as an Amazon seller is very important and should be monitored frequently. Negative reviews or feedback can cause low positions and cause your sales to drop drastically.  There are ways you can minimize occurrences.  John mentioned this on his webinar with Cynthia Stine and has 

 been able to maintain great customer feedback  by continuously follow up with any issues or concerns a customer my have.

Unfortunately, things will happen from time to time, whether it is damaged product or the customer did not fully understand the product they purchased, how you handle the situation upfront and in a timely manner is the result of outstanding customer service.

Solve problems before they start. Be persistent and do not get caught up in the negativity.  

John also mentions that if needing to follow up with Amazon, take these steps

There are different steps to other scenarios, so here's an example for brand new product 

These steps below only work for brand new factory sealed products that Amazon ships FBA for you.

• First email Amazon's feedback team through your seller account by clicking on link "amazon seller central" in your account
• Click on left side  link customer feedback ( about 2/3 down page)
• View current feedback, check for any negative feedback
• Click on order ID form the negative feedback and copy ID
• Click on help in the right hand corner at top of the page
• Bottom of popup on right side , click on contact us
• Click link selling on Amazon
• Another popup will show, click on "my issue isn't listed contact support
• Left side click customers and orders
• Half way down the page, enter order ID, then select "no order number", click next 
• Check link email and for contact reason , enter "Feedback Issue"

Describe your issue. Explain the reason for negative feedback, state to "Please remove this feedback. This item was shipped through Amazon's FBA program and was sent to Amazon by me brand new, factory sealed. If you are unable to resolve my issue, please do not close this case, but instead forward to a member of the feedback leadership team or to a level 3 person.  Add order number in the order box and if you have any attachments , you will add them here also. 

• Check box - This issue is urgent, then Send

Have a Great Day!